On hold for 30 minutes with no resolution

I have a shipment expected from the US. I find out via the sender, that Aramex has a customs clearence issue. I call Aramex and wait on hold for 17 minutes, I then get cut off. I then call again and wait a further 15 minutes only for a call centre agent to tell me the only thing they can do is send an email to them asking customs dpt to respond. So I wait for 30 minutes....in 2019, I wait for 30 MINUTES ! ! ! ! On hold? What kind of company makes a customer wait 30 minutes on hold and can't even answer the phone? So I have no resolution to my customer clearence issue with Aramex. Sorry, but I expect more from Aramex.