Numerous *********** Customer Care Agents

After phoning the help desk, waiting on the line for the agent to confirm with their supervisor that they can send my package to a country in East Africa, I was directed to the clickway website for a quote. The website quote function refused to work. I phoned again, speaking to a new agent, who advised that the reason it won't work is because I don't have a profile. I create a profile. It still doesn't work. I phone back, speaking to a third agent, who advises me that the profile was never necessary and the reason it won't work is because they don't ship to that country. Even after I made the first customer care agent confirm with their supervisor.