1 reviews | Active since Oct 2016
Now I get it!
<p>Yesterday, I wrote a review (complaint) saying that Aramex do not respond to any direct communication (emails / messages via their website). I raised 2 issues. </p> <p>20 Minutes after I wrote the complaint on Hellopeter my first issue was resolved. Well done Aramex. However, they didnt do anything about my second issue. In short, in case the people reading this are too lazy to reread yesterdays complaint, I ordered something from Korea about 10 days ago and it is still not linked to my profile even though I have evidence that it was delivered. The Courier who delivered it to Aramex details are: Ship Carrier : CJ Korea Express Corporation (Tracking Number : ********** 87582). </p> <p>Please can someone tell me what has happened to this item.</p> <p>Thanks</p> <p>BTW, I will increase the star rating if you actual help resolve my full issue this time :)</p>
Dear Mr Kann
We are glad that one of the two issues were resolved and we are escalating the second complaint mentioned above.
Please note that the tracking number quoted in the information section does not appear to be correct.
One of our Supervisors will be in contact with you shortly.
Kind regards
Customer Care Johannesburg - Aramex SA
Dear Mr Kann
We are glad that one of the two issues were resolved and we are escalating the second complaint mentioned above.
Please note that the tracking number quoted in the information section does not appear to be correct.
One of our Supervisors will be in contact with you shortly.
Kind regards
Customer Care Johannesburg - Aramex SA
Dear Mr Kann
The shipment from Korea was received without your mailbox number.
Vusi, from our Global Shopper team, will be in contact with you and will make the necessary amendments.
Should you require any further assistance, please do not hesitate to contact the team directly.
Kind regards
Customer Care Johannesburg - Aramex SA
Dear Mr Kann
The shipment from Korea was received without your mailbox number.
Vusi, from our Global Shopper team, will be in contact with you and will make the necessary amendments.
Should you require any further assistance, please do not hesitate to contact the team directly.
Kind regards
Customer Care Johannesburg - Aramex SA
I just increaesed the rating from a 1 star to a 4 star. Turns out they did eventually find my package that was lost in Korea. I would have given 5 stars if the reply was more prompt (ie dont know why it took 2 days to answer). But I'm at least glad the issue is finally resolved.
I just increaesed the rating from a 1 star to a 4 star. Turns out they did eventually find my package that was lost in Korea. I would have given 5 stars if the reply was more prompt (ie dont know why it took 2 days to answer). But I'm at least glad the issue is finally resolved.
Thank you for changing the star rating Mr Kann. We are glad we could resolve your complaint.
Kind regards,
Customer Care Johannesburg - Aramex SA
Thank you for changing the star rating Mr Kann. We are glad we could resolve your complaint.
Kind regards,
Customer Care Johannesburg - Aramex SA