Not reliable anymore

I am so angry and disappointed! I have been using Aramex for a while to send packages for clients and I have noticed that you have become less reliable lately (and this is not due to the looting or protests).

Yesterday, I had a very important package that desperately needed to be delivered from Mondeor in Johannesburg to Bryanston (still in Johannesburg) by this afternoon as I wasn't able to collect it myself in time and if it was delivered by this weekend delivery would be pointless and it was specifically required for this weekend. Accordingly, I specifically asked the sender to ensure that it was placed in the Aramex box why before 3pm yesterday and to write in the comments section that it was an urgent package and desperately needed to be delivered by this afternoon. Wellllllll this afternoon came and went and nothing.... I tracked the package online and there is no tracking information available on it. I phoned your Customer Services and was informed that the reason why there is no tracking info is probably because it wasn't collected. So my question is how can you offer next day delivery services if you don't even bother to collect the packages the day before. If my package with tracking number DBP*** (dropped off at Pick n Pay South Gate Mall) is not delivered to me by 12h00 tomorrow I will not be using your services again for my deliveries as I don't find your reliable anymore. You can call me on: ***