Not impressed with Aramex's refusal to contact a customer.

We are unable to get hold of the customs clearance division of Aramex South Africa.

Three days in a row you are placed on hold for 15 minutes before the call drops. When you do get through the phone is dropped in your ear. Katlego refuses to answer emails or phone you back.

Parcel has been stuck in customs since the 20th of December and we get the same answer every time - "please send through proof of payment". This was done countless times.