Not happy with the service

I purchased some items from Incredible connection on the 25th May 2024 (Saturday) on line. 1. I received a confirmation sms that my order will be delivered on the 26th May 2024. 2. I tracked the order of which today its showed that its in Vaal Triangle. Where i do not stay and different to the address i have provided. 3. I called the courier company assigned by Incredible connection and I was advised that as it is out for delivery they will call the driver to return to their offices. Also they will escalate the call and turnaround time i 2hours.

I bought these items for someone who is leaving the country on the 31st of May 2024 at 10am. I need a serious intervention on this matter with an emergency delivery asap. ***