1 reviews | Active since Jan 2017
Not answering email inquiries
<p>This is now the second time I shipped item from the USA to South Africa. Again, the hold up is with Aramex South Africa.</p> <p>I have never seen such a useless company in my life. Not answering emails, not updating status of shipped items,. Truely pathetic.</p> <p>My item is stuck at customs in JNB and Aramex is not informing me about the course of action.</p>
Called them, and the lady I spoke to, promised me that my problem will be attended to. So far no update on the website, and also not reply on my email inquiry. Can a company get any more uselss? I think they should be reported to the Consumer Protection Commission.
Called them, and the lady I spoke to, promised me that my problem will be attended to. So far no update on the website, and also not reply on my email inquiry. Can a company get any more uselss? I think they should be reported to the Consumer Protection Commission.
Dear Michael
Thank you for bringing this matter to our attention.
We apologize for the delay in delivery and we understand how frustrating this may be. However, the shipment is currently held by Customs for inspection. This forms part of the normal import process, and customs reserves the right to stop all shipments irrespective of the value declared.
Your complaint has been escalated to the AGS Team Senior and contact will be made with you shortly.
Kind Regards
Customer Care Johannesburg - Aramex SA
Dear Michael
Thank you for bringing this matter to our attention.
We apologize for the delay in delivery and we understand how frustrating this may be. However, the shipment is currently held by Customs for inspection. This forms part of the normal import process, and customs reserves the right to stop all shipments irrespective of the value declared.
Your complaint has been escalated to the AGS Team Senior and contact will be made with you shortly.
Kind Regards
Customer Care Johannesburg - Aramex SA