NON-SERVICE FROM ARAMEX

I am utterly disgusted by the non-service received form this courier company. I was supposed to receive a parcel, which was posted through PostNet, round about 10 December 2018 but still haven't received any parcel. When I phone PostNet in Bela-Bela, whereto it was posted, they get the same response from the aramex websit, which says the parcel is still in transit. How can this be???? This parcel was captured at aramex head office in Johannesburg on 8 December 2018. It has been 5 weeks and I still did not receive my parcel.

I did lodge a complaint on the aramex websit on 9 January 2019 to which I did not receive any feedback as yet.

This is totally unacceptable.