Non existent service, worst management and personal, will drive you to madness

<p>I use Amarex Global Shopper to courier international parcels. I received notice parcel is in Jhb and I have paid all fees and customs due, yet after parcel does not arrive. After about 30 phone calls, leaving messages not returned and numerous emails to them I have yet to receive a response. I am informed that only one person, Vusi, works with Global Shopper, but he has not been available in the last 3 weeks to speak with and does not return messages either. When I get through to the call centre and ask to speak to a manager I am transfered back to switch board where Sandra informs me that Hein, the Call centre Service manager is not reachable and but she'll leave a message for him to call me. Next day I ask for Hein's manager, I am told a Mr Reed is in a meeting and he will phone back. Which of course never happens. So I phone again and after being transfered to between call centre and switchboard, the line being cut off and I have to call AGAIN. Sandra again informs me she will leave a message Vusi! Back to square one. If they have lost my parcel, just say, but don't charge me R1200 for your services and refuse to deliver, contact or co-operate. This by far the worst service I have ever received.</p>