NON-EXISTENT CUSTOMER SERVICE

Today, I purchased a store-to-door international courier pack. I was charged an amount of R299.00. Upon proceeding to open the package I completed the waybill and thereafter proceeded to open the plastic sleeve to pack my documents in. I had found in the packaging a sleeve that was slightly bigger than an A4 page. I then made my way back home and called the Aramex Contact Center to find out what now? I was met with excuses and that they would not be in a position to refund me as there plastic sleeve should be able to hold my documents. I further went onto ask if they could provide me with an invoice for delivery to the UK and if what I had already paid would be credited or set off that amount. Needless to say, my efforts where fruitless. later on had i realised that on the inside of the pack, was a document stating that only documents less than 500grams would fit into the plastic sleeve. How on God's good earth was the consumer meant to know this?