Non-delivery, poor customer support

Package was sent out for delivery on Monday 1 February and returned to depot undelivered due to being 'out of time'. Package sent out for delivery again on Tuesday 2 February, and despite not being delivered on Monday it was not prioritised and was once again returned to the depot undelivered due to being 'out of time' - despite the fact that I contacted Aramex in the afternoon of Tuesday and was assured that it would be delivered same day.

Contacted Aramex again this morning (Wednesday 3 February) and was told I would be contacted with an expected delivery time. No return call with any assurance of delivery today regardless of the fact that I am now 2 days out from the original scheduled delivery date.

I have referred the issue to the company with whom I placed the order as I this poor service delivery reflects negatively on their service as well.