NON DELIVERY OF DOCUMENTS

I dropped off urgent documents in the Aramex box at Pick n Pay which were collected by them on Friday 5 October. As at 12h00 on Thursday 11 October these have not been delivered and nobody can assist me. When I rang on Tuesday 9 October I was told Randgate was out of their area so it would take 2 to 3 business days. Fair enough. When I rang on Wednesday 10 October and spoke to Brylynne I was told my documents would be delivered that day. When I rang on Thursday 11 October and spoke to Sanrina I was assured she had escalated the matter and somebody would phone. On Tuesday 9 October I also sent a message via their website. Nothing. Silence. These documents are required by attorneys in order to proceed with the sale of a property and lack of delivery thereof is delaying the sale. If they have lost my documents, at least be honest and let me know so that I can start the process all over again AND FIND ANOTHER COURIER COMPANY TO DELIVER THE NEW DOCUMENTS.