Non-delivery from ARAMEX, horrible customer service.

I recieved a delivery SMS from ARAMEX SA saying my shipment is out for delivery, and would be delivered between 8-5pm. I called ARAMEX, and they assured me that my parcel is indeed out for delivery. On refreshing the tracking online, I noticed that my tracking had been updated to indicate re-scheduled delivery/ unable to contact customer. This is false as I have been waiting for the delivery all day. I then called ARAMEX and was informed that the drivers had all gone home (note that this is at 13:00) and that no one would be able to help me. I cannot escalate my call, I cannot be included in escallation emails, I cannot get the drivers details. This is horrible customer service because: ARAMEX SENT THE EMAIL PROMISING DELIVERY BETWEEN 8-5PM ARAMEX ASSURED ME MY PARCEL IS OUT ON DELIVERY. ARAMEX WAS NOT TRUTHFUL IN UPDATING MY STATUS TO INDICATE I WAS UNAVAILABLE Now ARAMEX cant help me because at 13:00 their drivers have gone home? Its disgusting and I would advise everyone not to use them again.