Non Delivery, Disgusting Service, Parcel ******

So I have sent 2 parcels to various customers, Parcel 1 in ****arney JHB and Parcel 2 to Phalaborwa, totalling stock amounts to almost R4k, let me just add. The parcels were handed over on the 5th and 6th August, but are yet to reach their destinations. Upon enquiring the whereabouts of these packages; Parcel 1 - (Handed over Tuesday 6th August) We're sorry but our Vehicle was hijacked in JHB therefore your parcel has been ******, your drop box package is not insured BUT we can refund your R99 which you paid for the "service". We can submit a claim however we doubt it will be paid and can take anywhere from 6-8 weeks depending on how quick you submit your paperwork to us.....thanks for nothing lady, passive aggressive woman from said courier company ????????

Parcel 2 - (Handed over Monday 5th August) "Ma'am due to the public holiday (Which was 1 day and on Friday 9 August), the parcel has been delayed (NO!? REALLY??!) and has been handed over to a 3rd party company for delivery. "OK! fine! give me the name of the 3rd Party Company" 3rd Party company called, 3rd party company informs that the parcel is back with original company to deliver today. 25+ Minutes on phone for this information. Customer in Phalaborwa on her way out of town on Holiday, cannot wait any longer for the parcel (we've only been waiting a week for an overnight delivery) customer calls courier company herself speaks to 3 different people, no resolve and said they would call her back....so now we wait, thanks Aramex and Aramex Cape Town and Aramex Drop Box and Aramex everyone else, for costing me a day to put out fires, loosing capital and customers. I will NOT be returning, your service is appalling!