No support from customer support

I sincerely hope this reaches the correct person to deal with this matter.

I’ve had a parcel sent to me about 2 weeks ago. Apparently the address was incorrect and when tracking it says to reach out to aramex. Well I have and I given the customer support staff on 3 separate occasions between sending the parcel and now my address. All of which have said they will get the parcel out of the undeliverables and have it delivered- which still has not been. I’ve also been told that the sender needs to change the address on the store to door website which she tried however it looks as if the waybill is already in use it cannot be changed. These people have no clue what they are doing and aramex is wasting their resources paying these people.

The sender has also sent an email and received a case reference. JNB/0122/3572

I also believe this new online system is flawed as there is more room for error.

Please can somebody just get the parcel to me?!?! The waybill number is DBP***