LM
Lola M
1 reviews | Active since Apr 2014
04 Apr 2016, 10:43
NO SERVICE FROM ARAMAX
12 phone calls later, no one helps with missing shipment.<br> Put through to extensions, no answer.<br> Shipment was despatched on 16th March. One voice I got hold of promised to email - still waiting.<br> As of now, I still cannot get through to a person who will give me information.<br> They are a disgrace as an organisation.
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Replies (1)
Aramex South Africa's replyOfficial
05 Apr 2016, 09:07Hello LolaMM,
Thank you for taking the time to share your comments with us. We sincerely apologise for the inconvenience caused.
As per our discussions, we have now managed to get the shipment released from customs and will be delivering this to you today. The delay is being addressed with the relevant customs teams and we will ensure this is actioned correctly.
We value your continue support and would like to assure you of our commitment to deliver a world class service to you.
If you need any further assistance please don't hesitate to contact us again.
Kind Regards,
Hein Bruyns
Customer Service Executive
Tel: ***
Thank you for taking the time to share your comments with us. We sincerely apologise for the inconvenience caused.
As per our discussions, we have now managed to get the shipment released from customs and will be delivering this to you today. The delay is being addressed with the relevant customs teams and we will ensure this is actioned correctly.
We value your continue support and would like to assure you of our commitment to deliver a world class service to you.
If you need any further assistance please don't hesitate to contact us again.
Kind Regards,
Hein Bruyns
Customer Service Executive
Tel: ***
Aramex South Africa's reply05 Apr 2016, 09:07
Official
Hello LolaMM,
Thank you for taking the time to share your comments with us. We sincerely apologise for the inconvenience caused.
As per our discussions, we have now managed to get the shipment released from customs and will be delivering this to you today. The delay is being addressed with the relevant customs teams and we will ensure this is actioned correctly.
We value your continue support and would like to assure you of our commitment to deliver a world class service to you.
If you need any further assistance please don't hesitate to contact us again.
Kind Regards,
Hein Bruyns
Customer Service Executive
Tel: ***
Thank you for taking the time to share your comments with us. We sincerely apologise for the inconvenience caused.
As per our discussions, we have now managed to get the shipment released from customs and will be delivering this to you today. The delay is being addressed with the relevant customs teams and we will ensure this is actioned correctly.
We value your continue support and would like to assure you of our commitment to deliver a world class service to you.
If you need any further assistance please don't hesitate to contact us again.
Kind Regards,
Hein Bruyns
Customer Service Executive
Tel: ***