1 reviews | Active since Nov 2010
No response from Aramex.
<p>I have now emailed four different people asking for a simple explanation on why my package has been stuck at a certain point since the 14th of July, to no avail. This is really not good service! All I want is an explanation or, if necessary, that you request the necessary paper work (though I have submitted this on various occasions over the last few days). Shipment number for your reference: ********** 803. I find it extremely frustrating that one has to complain on social media to get a response.</p>
Dear rmanley,
Thank you for taking the time to share your comments with us. We sincerely apologise for the great inconvenience in this regard.
As per our discussions with you, the shipment was put on hold by Customs for clearance purposes which delayed the process. We apologise for the poor communication on this matter and it has been addressed strictly. The clearance was however completed and we are delighted that you have received your parcel intact.
If you need any further assistance please don't hesitate to contact us again.
Kind Regards
Aramex SA
Dear rmanley,
Thank you for taking the time to share your comments with us. We sincerely apologise for the great inconvenience in this regard.
As per our discussions with you, the shipment was put on hold by Customs for clearance purposes which delayed the process. We apologise for the poor communication on this matter and it has been addressed strictly. The clearance was however completed and we are delighted that you have received your parcel intact.
If you need any further assistance please don't hesitate to contact us again.
Kind Regards
Aramex SA