No response and bad service

<p>I have 3 parcels at Aramex, detained by customs. Since December 2016 I forward 64 emails to the following employees regarding my parcel with tracking number ********** 4975. Viloshni Arumugan, Bianca Myburg, Tyrelle Scholtz, Musa Maluleka and Tiro Mpotoane. All of the above employees rep**** to my message and informed me that Tiro Mpotoane is working with this case and he will contact me, but never did. I contacted Mr. Mpotoane and informed him that I just need the documentation from customs stating that the parcel is detained. This was almost 2 months ago and since then I forward emails on a regular basis but without response and until today more than 5 months later I did not received a single document stating why the parcel are detained. The documentation that customs required from me was already forwarded to Aramex in January 2017. </p> <p> </p> <p>Mr. Mpotoane is also working with my parcel with Tracking number ********** 2352. Exactly the same situation, all required documentation was forward to Mr. Mpotoane but he do not reply to my emails and I still did not receive a single doument for the reasons of the parcel that is detained by customs. This parcel was received by customs in February 2017 and this is now 4 months later without any idea what is going on.</p> <p> </p> <p>Exactly the same person Mr. Mpotoane is working with my third parcel that is detained with tracking number ********** 4681 and exactly the same as mentioned above is the case here since March 2017.</p> <p> </p> <p>I contacted Aramex again on 22 May 2017 to require case numbers in order for me to contact the customs customer service. I spoke to Mrs. Kholwani Faith Msebele and she informed me that I will receive updates on all 3 cases not later than the following day and she forward me an email stating the same. Unfortunately I still did not receive the documentation or updates and I lost a huge amount of money because my buyer's protection at my sellers already lapse and I informed Mr Mpotoane about this before the protection had lapse and he did not even respond to my email.</p> <p> </p> <p>I already informed all my suppliers to not use Aramaex at all, I rather pay more for professional and effective service.</p> <p> </p> <p>I just want to mention that I receive quite a number of parcels and never experienced any of the above with DHL, TNT, EMS or any of the other clearing agents. </p> <p> </p> <p>At this stage I will take my losses for the items in the parcels and the customs duty that I already paid to Aramex for these parcels, but I need to make people aware of the type of service you will receive when using Aramex South Africa.</p>