No Response

My shipment was stopped at customs on Monday 2 March 2020. I emailed Aramex customer care asking why I haven't been notified regarding the issue. At around 8pm I received an sms stating that they just tried contacting me but I had no missed calls or emails from them. The sms told me to email Sakhile.

I emailed but got no response. The next day I checked my email and still no response. I sent a follow up email and a few minutes later I finally got a response. In the response it said that if I don't get the required information in 7 days my shipment will be abandoned at the state warehouse.

I emailed back and got no response. Emailed again and still no response.

Really unprofessional. The last time a package of mine got stopped at customs, Aramex had the decency to give me a call and told me what was happening