No replies or response to my requests for feedback

<p>I received a letter with banking documents on 25 Aug. I was asked for an invoice on 26 Aug to be submitted on my online profile. I submitted an "invoice" to my stating the fact that the letter contains non-commercial documents on the 29th of August.</p> <p>I've requested an update via email on 30 Aug, 6 Sep, 8 Sep and 21 Sep. I have had NO response from customer services since 25 Aug. This letter is now been on hold in the US for 4 weeks and Aramex customer service is not responsive.</p> <p>This is one of three such items that are on hold despite my efforts to provide the requested info and multiple requests for feedback.</p> <p>This is rediculous and I don't know what to do to get a respons or progress on the matter. I'm suffering losses due to not being able to get the docs to access my US bank account that was sent to my US AGS address.</p>