NO REACTION!

Hi<br> <br> I am expecting an urgent parcel with tracking number ***.<br> <br> It got stuck in your system and the message is On Hold - Payment not Ready / Delivery Rescheduled.<br> <br> But nobody from your office phones me to indicate the amount I need to pay.<br> <br> I phoned this morning and told the operator the package is urgent but I am not getting help about the amount I need to pay or the account I need to pay it in. She promised they will email me all the necessary documents.<br> <br> I waited. Nothing.<br> <br> I phoned AGAIN. Your operator said he will put me through to customer services. I waited 4 minutes, no one responds. I phone AGAIN. Nothing - no one response in answering the phone no matter which button I press.<br> <br> I NEED TO PAY SO THAT THIS PARCEL GETS TO ME URGENTLY, BUT NOT ONLY ARE YOU PEOPLE NOT CONTACTING ME, I AM ALSO NOT GETTING THROUGH TO YOU.<br> <br> In the meantime you are just holding on to my package!!!!<br> <br> Please DO SOMETHING!!!! PLEASE SEND ME THE INVOICE!!!<br> <br> Elize<br> ***<br> [Email Removed]