No progress on delivery and impossible to get hold of... Poor service at this point.

I ordered items from Evetech which was dispatched a week ago. Trying to contact Aramex proves to be a huge challenge. When one chooses #2 on the telephonic menu, the call goes nowhere. When the switchboard answers the call (eventually) and transfers you to a customer services representative, the same thing happens. The details of the package is indicated as 578.22KG which is impossible for an office chair, 60Kg may even be pushing it!!! Do they need a flat bed truck for delivery, is that the issue to deliver from Pretoria to Krugersdorp? There has been no progress on delivery status in a week (yes, we are in lock down and there are limitations around Covid 19 but I have had a number of deliveries during this time from other delivery companies without any problems. This is unfortunately not the first rodeo with Aramex around poor service that I have had to endure.