No One knows where my parcel is

I would like to know if my parcel will be delivered today, as no on has a clue where it is, I have been fed stories, your tracking site is useless, so my tracking number is as follows: ********** 0472, it left on the 3rd, I phoned emailed submitted tickets daily, yesterday I was told that my parcel will be delivered today, I checked your tracking site this morning and it was updated received at operations facility, that means nothing to me. So I phoned, as yesterday I was told it has been given to a 3rd party to delivery, I requested there contact details and tracking number, no joy, this morning, I get told the package was only picked up to day from the departure point, I asked again who the 3rd party is and a tracking number I get informed that the 3rd party has not picked up the parcel yet, and it should be delivered in 2 to 3 days. Well let me explain something to you. Tell you Manager owner, who ever to get into there car / van and get my package and deliver it Today by close of business 17:00. If I do not have my parcel today from this circus then you will see if you grow 13% again this quarter. So TODAY, I don't care if you have to get a helicopter , jet , whatever I want the parcel by today