No longer efficient & reliable

I have been a fan of aramex for years because of their ease of use and their reliability. Well this December they have proven anything BUT reliable or efficient. On the Friday the 17th of December I sent 3 parcels using their new digital system that would be super efficient if it allowed you to type in a FULL address as given by recipients, however IT insists on a suburb and THEIR area code for that suburb, forgetting that there are more than one suburb in the country with the same name but different area code. To counter this problem I clearly stated in the notes section that the recipient was in this place with this suburb and the correct area code, it was ignored. So a parcel meant for Orania went to Cape Town. On the 20th, I pointed out that the parcel was in the wrong place and gave them the full address via their chat/help. They phoned the recipient to correct the issue instead of me, really. Anyway, it was rerouted and on the 22nd was sent to the delivery department, was not delivered. It was sent again to the delivery department today, the 28th. I contacted Aramex via their chat/help again and was told it was out with the driver and would be delivered today, this again did not happen! So more than 10 days have passed and the parcel is still floating around! The 1st parcel went smoothly being delivered on Monday the 20th. The 3rd parcel, sat in Gauteng for days before going to the same place as parcel 1! It was only delivered around the 22/23rd. I know its a hectic season, but really! Sloppy organization and ultimately telling me aramex is no longer reliable.