NO FEEDBACK

Approximately a week ago, I paid the required customs fees for my parcel, expecting a prompt and efficient delivery process. Unfortunately, despite settling the customs charges promptly, I have not yet received my parcel. To exacerbate the matter, my attempts to communicate with the assigned team leader, Preshanta Pillay, have been met with complete silence. I have sent multiple emails seeking clarification and updates, but unfortunately, I have not received any response.This lack of communication and delay in parcel delivery is highly disconcerting, What concerns me even more is the fact that my items typically transit through Buffalo, a significantly smaller courier company, where the service and accountability are notably superior.

Moreover, when I attempted to escalate the matter to the senior customer service manager, Hein Bruyns, I expected a swift resolution or at least acknowledgement of the issue. Unfortunately, Mr. Bruyns has not taken ownership of the problem, and the lack of communication from the team is both distasteful customer experience and disappointing.I understand that occasional delays and issues may arise in the shipping industry, but the complete lack of transparency and communication is unacceptable. As a customer, I expect a level of service that is in line with the reputation Aramex has built.

I kindly request your urgent intervention in resolving this matter promptly. I am seeking transparency regarding the current status of my shipment and a clear timeline for its delivery. Additionally, I would appreciate it if someone could address the lack of response from Preshanta Pillay and the absence of ownership from Hein Bruyns.