1 reviews | Active since Jul 2014
NO feedback
<p>i am very upset with their service. my parcel arrived at jhb on the 20/11/2016. i wasnt even notified to say my parcel has arrived. i had to check, i had to email and call. and then still wait sometimes 2 days for a response. now they requested the invoice and proof of payment which was sent to them. all im being told is there is a backlog at customs, not my problem. i paid for the option of using their courier service through my supplier, this wasnt done for free. last week monday i sent through the information and still up to now i have nothing. friday Bianca said she would call me back becasue her manager was at customs and i never got a call back. i am so frustrated bec to get here from hong kong it took 2 days. the rest of the time its being sitting at jhb. really, for 1 box i must wait soooo long, unacceptable. i call and leave messages and i get no joy. highly upset. if this is the case i might as well use TNT or something else because it looks like no one wants to do their job. </p>
Good afternoon Candace,
Thank you for bringing the matter to our attention.
Your complaint has been escalated to the Imports Team Manager for urgent attention.
It is important to note that although Aramex facilitates the clearance process on behalf of the customer, that the Customs Department and the customs process is State controlled and operated. We can only deliver a shipment once it is cleared and released by Customs and once all have comp**** with their requests. On submission of any documentation, Customs reserve the right to respond between 4 to 6 working days.
We sincerely apologize for the delay and the undoubted frustration it has caused you and we will do our very best to speed up the process as best we can.
Kind regards
Customer Care Department - Johannesburg
Good afternoon Candace,
Thank you for bringing the matter to our attention.
Your complaint has been escalated to the Imports Team Manager for urgent attention.
It is important to note that although Aramex facilitates the clearance process on behalf of the customer, that the Customs Department and the customs process is State controlled and operated. We can only deliver a shipment once it is cleared and released by Customs and once all have comp**** with their requests. On submission of any documentation, Customs reserve the right to respond between 4 to 6 working days.
We sincerely apologize for the delay and the undoubted frustration it has caused you and we will do our very best to speed up the process as best we can.
Kind regards
Customer Care Department - Johannesburg
ok now i have HAD it. today alone i called twice and left a message for bianca to contact me which she hasnt done. Friday i emailed and asked for a follow up, email was read and still no reply. i called in again today after leaving 2 messages, asked to speak to Langton the supervisor and i'm on hold forever. this is ****. no one is doing nothing to assist us. i ask who to call incustoms so i can light a fire under someone and i get told nothing. Guys, i need my stuff this is ****, you are ruining my plans, my daughters bday is this week wednesday adn i've been waiting forever for my parcel. utter *** true. from the 20/11/2016 up until today adn still nothing i'm fed up. i will now go onto every community newspaper and post a reply. if i could go and get a response from the European Traders Union and get my money back from a company in hong kong i will make sure everyone knows what a terrible time i am having with no joy or consideraion from your'll. do something anything ****it.
ok now i have HAD it. today alone i called twice and left a message for bianca to contact me which she hasnt done. Friday i emailed and asked for a follow up, email was read and still no reply. i called in again today after leaving 2 messages, asked to speak to Langton the supervisor and i'm on hold forever. this is ****. no one is doing nothing to assist us. i ask who to call incustoms so i can light a fire under someone and i get told nothing. Guys, i need my stuff this is ****, you are ruining my plans, my daughters bday is this week wednesday adn i've been waiting forever for my parcel. utter *** true. from the 20/11/2016 up until today adn still nothing i'm fed up. i will now go onto every community newspaper and post a reply. if i could go and get a response from the European Traders Union and get my money back from a company in hong kong i will make sure everyone knows what a terrible time i am having with no joy or consideraion from your'll. do something anything ****it.