No delivery of promised delivery. Then ship back to China.

I was phoned 07:18 this morning from your Cape Town branch regarding my delivery... The guy wanted directions to my house and I asked him whether they are on N1 so i gave him directions from N1 to Cape Gate towards my house in Brackenfell...He asked whether I was available and I told him I am home all day... HE PROMISED DELIVERY FOR TODAY BETWEEN 9am to towards the afternoon....... I waited the whole day by 16:30 I decided to look online at the tracking order again and then i saw that at 3:00pm it was classified as returned to shipper meaning you going to send it back to Hong Kong without notice to me about what and why the reasons are. I phoned the Cape Town office and spoke to two lovely ladies that tried to assist me but they could also only get the same information as that I did from the website. I was told to wait for some one from accounts to phone me which wont happen as it was almost 5pm then. My tracking number is ********** 4242 . I would like to know what happened and I WANT MY PACKAGE DELIVERED TO ME ON TH 5T OF APRIL no excuses as it is here... IT WILL BE DELIVERED. I am not going to fight with battles between extra shipping costs and refunds and other **** because of your BAD SERVICE and IN-COMPETENCIES.