No delivery no update

I order shoes from Nike.com on 26 November . On the Aramex tracking website my shoes have been in South Africa in thei Sandton/ Jhb office since the 28 November. Today it’s 9 December I am yet to receive my shoes or an update on them. I am very disappointed aramex runs their business like a ****a shop. Even Chinese shops deliver our items faster than Aramaic and Nike.