No delivery, no service, unprofessional staff

My package with tracking number *** sent from USA arrived at Johannesburg facility on 13th March. 9 days later it is still not delivered.<br> I have been calling Aramex few times a day for the last 5 days and they either redirect me supposedly to their supervisor and the call gets cut or promise to call me back. i have not received a call back or information regarding my parcel.<br> The parcel contains knitting yarn to the value of $28, i have provided commercial invoice to Keamogetse Motswana and emailed her a couple of times for an update, she did not respond to my emails. I submitted a complaint with Aramex, they did not respond to that either.<br> I am still waiting for my parcel to be delivered or for someone to contact me.<br> This is the third time I am using Aramex and it will be the last. I shop online regularly and this is the worst shipping company I have ever used. <br> I do not recommend Aramex to anyone, their customer service is awful<br>