No Delivery, No Feedpack

Package not received, no assistance from Aramex. I've a package that was to be delivered over 2 weeks ago. After noting the query with Aramex per their online portal, I received no assistance or feedback. Eventually got through on the phone to Polokwane, they said they could not assist, to phone the JHB branch. They basically told me that the package must be somewhere on the floor, and they'd get back to me. No one has responded from Aramex via any other portal, so asked if I could speak with a supervisor, branch manager, anyone and was informed that there were no supervisors or managers on duty to assist me. No package and no feedback from multiple portals.