No Delivery, No Customer service

I paid for overnight delivery from Richards Bay to Centurion on Wednesday the 2nd of December, with explicit instructions to call before making the delivery so that delivery time could be confirmed.<br> Overnight delivery turned into Monday the following week. The driver called me from my gate (obviously nobody reads or follows instructions) while I am at work. Driver asks me to make arrangements for Tuesday(following day) for someone to be there, and I did. No delivery on Tuesday.<br> I received a phone call from Aramex after 20:30 on that Tuesday night. Person then tells me they had no driver available, and their driver was not answering his phone. Operator then asks if they can deliver to my work place. I inform him that if they want to do that, they must call first(explicit instruction again). No delivery or communication on Wednesday.<br> Calls to Aramex never work, they don't answer their phones.<br> Here comes the best part. They call me today and tell me that my parcel was delivered on the 9th of December to somebody. I don't know who or where this person is. I cannot believe they allowed someone else to sign for it. They also have the audacity to ask if I changed the delivery address.