No delivery from Aramex for 3 months

I ordered shoes from a shop in Guangzhou, China on 22 June 2015. I was given a tracking number and a landline phone number for Aramex Johannesburg ***) but when I phoned, I was told that my tracking number was incorrect. Ok, if the tracking number was incorrect, then im more than sure that the delivery address was correct...why has my parcel still not arrived? Today's date is the 25th of September 2015. I wanted to attach a photo of what the shoes look like. They are red high heel shoes, size 4 or 37