No delivery, despite being out for delivery.

I ordered a package on [URL Removed] and it was shipped to SA quite fast. Since reaching here, nothing has happened. On the Aramex South Africa tracking page, the package is listed as \Out for delivery\" and has been since 6 AM on the 31st of March. How a package can be out for delivery for 5 days without actually getting delivered is beyond me.<br> <br> Furthermore, to try and adress the problem, I sent a customer support request in using their website on the 2nd of April, a request which, until now, hasn't been acknowledged or addressed in any way, which, in my opinion, is unacceptable. By now I would've expected at least an ETA of when the ticket will be addressed. Hilariously bad delivery/tracking and hilariously bad customer support."