No delivery and unprofessional staff

I ordered an item online as a Christmas gift on Friday, 11 December 2015 and paid for overnight delivery. The package was scheduled to arrive on Monday. The tracking details indicated that the item went out for delivery, but never came.<br> <br> At 15:30 I tried to phone Aramex Pretoria, only to be frustrated by waiting times of 10 to 15 minutes for someone to answer my call or disconnections when they redirect me. When finally reaching the right person, he tells me that he is unable to reach his driver so he cannot help me.<br> <br> Today, Tuesday 15 December 2015, I ask to speak to the supervisor of that department only to be placed on a ringing line for 10 minutes before being disconnected time and time again. When the supervisor, Ruan, finally answered his phone he told me the issue would be resolved and he would phone me within the next few minutes. That was an hour ago...<br> <br> No surprise when I phone them again, I am once again stuck with no one answering the phone. Terrible service, very unprofessional, and simply not fulfilling on the service I have already paid for.<br> <br> I still do not have the parcel that I ordered.