No delivery and no response

I saw the Aramex Global Shopper service and decided to join. Worst decision of my life. After choosing their expensive plan I thought I will get good service. From having a product being unacceptable and being told I have to pay for it to be returned to the supplier. My parcels which has been in the country for since beginning of last week and was cleared from customs last Friday. The parcels waybills are *** and ***. DHL takes about 4 days to have a parcel from China into the country and delivered to the recipient. I call today and I'm told it will be delivered by Friday. It takes Aramex 5 days to deliver a parcel from Limbro Park to Kempton Park. My area is right next to the airport but it will take Aramex 7 days from when the parcel was cleared to it being delivered. I request to collect it as it will take me less than 30 minutes to go to their warehouse and pick up my parcel but I'm told they have to check if that's possible. Then they don't come back to me. As things stand I can't a parcel I should've received last week already. I really need the parcel urgently, I can't wait till Friday. Otherwise it will cost me money because a client is waiting and if I don't deliver they can cancel. I WANT MY PARCEL, IF YOU CAN"T DELIVER LET ME COLLECT SINCE YOU DON"T WANT TO DELIVER.