No delivery and inconsistent feedback!

After placing an order for an item from Dubai which shows as departed on the 3rd of April, there is still no change in status after 7 days! All other items that I've sent from Dubai to SA arrived the same day! I have called both ShopandShip as well as Aramex Global Shopper, the one says the plane was delayed from Dubai and the shipment should arrive soon (I check daily, and always the same excuse) the other says it's in customs, but the tracking doesn't show that it has even arrived in Johannesburg!!<br> <br> I think the staff manning the phones or Twitter (customer support is non responsive) just make up any excuse that comes to their minds... I'm really beginning to think that my shipment was ****** by somebody before it got scanned in at the SA side.<br> <br> I have another package that did arrive but has been OUT FOR DELIVERY for 5 whole days already! come on ARAMEX, surely you can do better than this!!??