PM
Pauline M
1 reviews | Active since Dec 2015
04 Dec 2015, 14:37
No delivery and bad attitude thereafter
An order of mine was sent off from Kroonstad on overnight delivery. According to Tsego, the customer care manager, Aramex uses a 3rd party courier as well, and they appear to have lost my parcel. I am currently losing business due to Aramex's inefficiency, and when I call in to speak to any form of management, I have been disrespected by both Sandra and Lerato who insist that my tracking number doesn't exist and they insist that I need a \real"one before someone can assist. Then there are conveniently no managers around after that"
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Aramex South Africa's replyOfficial
07 Dec 2015, 08:33Hello Lifes A Glitch,
Thank you for Sharing your comments with us.
Kindly accept our apologies with the lack of feedback from our part. The tracking number was indeed not tracking as there were internal verification that needed to be made before the parcel departed and this were addressed with the shipper .
We truly apologise for any inconvenience caused by the delay incurred on your shipment .
Kind Regards
Tshegofatso Dubula
Thank you for Sharing your comments with us.
Kindly accept our apologies with the lack of feedback from our part. The tracking number was indeed not tracking as there were internal verification that needed to be made before the parcel departed and this were addressed with the shipper .
We truly apologise for any inconvenience caused by the delay incurred on your shipment .
Kind Regards
Tshegofatso Dubula
Aramex South Africa's reply07 Dec 2015, 08:33
Official
Hello Lifes A Glitch,
Thank you for Sharing your comments with us.
Kindly accept our apologies with the lack of feedback from our part. The tracking number was indeed not tracking as there were internal verification that needed to be made before the parcel departed and this were addressed with the shipper .
We truly apologise for any inconvenience caused by the delay incurred on your shipment .
Kind Regards
Tshegofatso Dubula
Thank you for Sharing your comments with us.
Kindly accept our apologies with the lack of feedback from our part. The tracking number was indeed not tracking as there were internal verification that needed to be made before the parcel departed and this were addressed with the shipper .
We truly apologise for any inconvenience caused by the delay incurred on your shipment .
Kind Regards
Tshegofatso Dubula