OM
Otsile M
1 reviews | Active since Jun 2011
11 Apr 2016, 17:04
No delivery
Waybill number *** was sent on the 6th of April 2016 to be delivered at Bethlehem. I was told to give 2-3 working days. Tomorrow will be day 4 and each time i call get new information and excuses about how the 3rd party didn't deliver. I am being promised that someone will call.. still waiting. All I want is my documents delivered that's all.
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Aramex South Africa's replyOfficial
20 Apr 2016, 08:50Hello otsile,
Thank you for taking the time to share your comments with us. We sincerely apologise for the inconvenience caused.
As per our discussions with you, the service partner who delivers in your area encountered delays in delivering but due to insufficient communication it was not resolved fast enough. We take this very seriously and will take necessary corrective action to prevent this from happening again.
Kindly accept our sincerest apologies for the delay. If you need any further assistance please don't hesitate to contact us again.
Kind Regards,
Hein Bruyns
Customer Service Executive
Thank you for taking the time to share your comments with us. We sincerely apologise for the inconvenience caused.
As per our discussions with you, the service partner who delivers in your area encountered delays in delivering but due to insufficient communication it was not resolved fast enough. We take this very seriously and will take necessary corrective action to prevent this from happening again.
Kindly accept our sincerest apologies for the delay. If you need any further assistance please don't hesitate to contact us again.
Kind Regards,
Hein Bruyns
Customer Service Executive
Aramex South Africa's reply20 Apr 2016, 08:50
Official
Hello otsile,
Thank you for taking the time to share your comments with us. We sincerely apologise for the inconvenience caused.
As per our discussions with you, the service partner who delivers in your area encountered delays in delivering but due to insufficient communication it was not resolved fast enough. We take this very seriously and will take necessary corrective action to prevent this from happening again.
Kindly accept our sincerest apologies for the delay. If you need any further assistance please don't hesitate to contact us again.
Kind Regards,
Hein Bruyns
Customer Service Executive
Thank you for taking the time to share your comments with us. We sincerely apologise for the inconvenience caused.
As per our discussions with you, the service partner who delivers in your area encountered delays in delivering but due to insufficient communication it was not resolved fast enough. We take this very seriously and will take necessary corrective action to prevent this from happening again.
Kindly accept our sincerest apologies for the delay. If you need any further assistance please don't hesitate to contact us again.
Kind Regards,
Hein Bruyns
Customer Service Executive