HH
Hendrik H
1 reviews | Active since Mar 2016
04 Mar 2016, 19:36
No delivery
I've had a parcel (***) send to me via Aramex and I can see on the tracking site that the parcel has been scanned out for delivery the past 2 days (03.03.2016 & 04.03.2016) without it actually being delivered to myself<br> <br> I work from home so I'm always available so there is no possible way that the driver couldn't deliver the item - I in any case didn't receive any phone call from them as that is usually the norm I would suspect to contact the person the item has to be delivered to - especially as I'm staying in a complex<br> <br> <br> VERY POOR SERVICE AND I'M STILL WAITING FOR MY ITEM TO BE DELIVERED!!!!
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Aramex South Africa's replyOfficial
07 Mar 2016, 14:55Hello Hitge,
Thank you for taking the time to share your comments with us. We sincerely apologise for the inconvenience caused in this regard.
As per our discussions with you, the matter of the failed deliveries will be investigated and relevant corrective action will be taken here to prevent this from happening again. We are very pleased however that you have now received your parcel this morning intact.
If you need any further assistance please don't hesitate to contact us again.
Kind Regards,
Hein Bruyns
Customer Service Executive
Thank you for taking the time to share your comments with us. We sincerely apologise for the inconvenience caused in this regard.
As per our discussions with you, the matter of the failed deliveries will be investigated and relevant corrective action will be taken here to prevent this from happening again. We are very pleased however that you have now received your parcel this morning intact.
If you need any further assistance please don't hesitate to contact us again.
Kind Regards,
Hein Bruyns
Customer Service Executive
Aramex South Africa's reply07 Mar 2016, 14:55
Official
Hello Hitge,
Thank you for taking the time to share your comments with us. We sincerely apologise for the inconvenience caused in this regard.
As per our discussions with you, the matter of the failed deliveries will be investigated and relevant corrective action will be taken here to prevent this from happening again. We are very pleased however that you have now received your parcel this morning intact.
If you need any further assistance please don't hesitate to contact us again.
Kind Regards,
Hein Bruyns
Customer Service Executive
Thank you for taking the time to share your comments with us. We sincerely apologise for the inconvenience caused in this regard.
As per our discussions with you, the matter of the failed deliveries will be investigated and relevant corrective action will be taken here to prevent this from happening again. We are very pleased however that you have now received your parcel this morning intact.
If you need any further assistance please don't hesitate to contact us again.
Kind Regards,
Hein Bruyns
Customer Service Executive