1 reviews | Active since Aug 2016
No Custormer Service
<p>Non-existent customer service </p> <p>I actually flabbergasted at the lack of customer service from Amarex. I have NOT received one call from Amarex in the 8 days that my parcel has been in the country, I have had to call every 2nd day to find out what going on, only to find out that they are waiting for a response or information from me. , “Oh, we need the client ID number” and then “Oh, we waiting for payment” and the famous response, should be resolved by tomorrow...</p> <p> </p> <p>Still waiting for my parcel, and can’t help thinking of the additional waiting time if I hadn’t taken initiative to call every 2nd day… seriously… Shocking service.</p> <p> </p> <p> </p>
So after being promised an invoice yesterday.... guess what, no invoice, and no calls… I filled a compliant yesterday on their website, and,...no response.
Really using this company is asking for trouble, stay away at all costs, absolutely no customer service at all.
So after being promised an invoice yesterday.... guess what, no invoice, and no calls… I filled a compliant yesterday on their website, and,...no response.
Really using this company is asking for trouble, stay away at all costs, absolutely no customer service at all.
Dear nelian,
Thak you for taking the time to share your comments with us. We sincerely apologise for the inconvenience caused in this regard.
As per our discussions with you, the shipment is on its way to you for delvier at present. The issues with the delayed invoicing has been addressed and necessary action taken to resolve this going forward. We thank you for your patience during this time.
If you need any further assistance please done hesitate to contact us again.
Kind Regards,
Aramex SA
Dear nelian,
Thak you for taking the time to share your comments with us. We sincerely apologise for the inconvenience caused in this regard.
As per our discussions with you, the shipment is on its way to you for delvier at present. The issues with the delayed invoicing has been addressed and necessary action taken to resolve this going forward. We thank you for your patience during this time.
If you need any further assistance please done hesitate to contact us again.
Kind Regards,
Aramex SA
