No customer update or delivery

<p>I use to use DHL and changed to Aramex thinking the service will be better but in fact its worse. My parcel arrived on 1st it was with customs on the 2nd.. Till now no one has contacted me.. Instead I'm the one phoning all the time. The staff don't what's happening and tells me to contact they Jburg branch and there no one answers when I phone .. I sent thru a customer complain on the web yesterday. Tyrell scholtz responded and said my shipment was jus submitted to customs it will take 2-3 days.. I responded with unacceptable becos according to the system it was submitted on the 2nd. I asked for someone to call me no one did. I have been phoning and leaving my number no one calls me. No feedback, yet the system says "awaiting customer instructions" how am I suppose to know what instructions if no one calls or email or if I phone no one seems to know.. ??? No efficiency at all...</p>