NZ
Natasha Z
1 reviews | Active since Nov 2015
30 Nov 2015, 08:04
No Customer Service, No feedback.
I recently logged a complaint against Aramex south Africa for delivering my parcel to a *****ulant Customer, Although they responded to this complaint i was promised further feedback, This was a week ago, since then i have not received any calls, emails or any attempts at communication. <br> <br> It has now been a month since i first opened a case with SAPS and Aramex. This is theft and all my queries on reimbur*****t are IGNORED. <br> <br> Aramex shows NO customer service and NO sense of customer care.
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Aramex South Africa's replyOfficial
30 Nov 2015, 10:34Hello Natasha1996,
Thank you for taking the time to share your comments with us.
Please accept our apologies with regards to the length in time it has taken to resolve your complaint.
We are currently still conducting investigations and have also escalated to our management team. as per our telephone conversation we will keep you updated with the progress.
Once more please accept our apologies in this regard.
Kind Regards
Tshegofatso Dubula
Thank you for taking the time to share your comments with us.
Please accept our apologies with regards to the length in time it has taken to resolve your complaint.
We are currently still conducting investigations and have also escalated to our management team. as per our telephone conversation we will keep you updated with the progress.
Once more please accept our apologies in this regard.
Kind Regards
Tshegofatso Dubula
Aramex South Africa's reply30 Nov 2015, 10:34
Official
Hello Natasha1996,
Thank you for taking the time to share your comments with us.
Please accept our apologies with regards to the length in time it has taken to resolve your complaint.
We are currently still conducting investigations and have also escalated to our management team. as per our telephone conversation we will keep you updated with the progress.
Once more please accept our apologies in this regard.
Kind Regards
Tshegofatso Dubula
Thank you for taking the time to share your comments with us.
Please accept our apologies with regards to the length in time it has taken to resolve your complaint.
We are currently still conducting investigations and have also escalated to our management team. as per our telephone conversation we will keep you updated with the progress.
Once more please accept our apologies in this regard.
Kind Regards
Tshegofatso Dubula