No customer service

<p>I have used Aramex Global Shopper to by products from Amazon US, as they don't usually ship here. AGS offers a nice service as it gives you an address in several countries so that you acn have your items shipped there, and AGS then ships to South Africa and on to your actual address.</p> <p> </p> <p>I used them previously with no issue, SA Ccustoms being the longest delay in the process.</p> <p>I have since used them again and I can honestly say that I will NEVER use them again. The process in the US works fine. Its when Aramex JHB takes over that the problems arise.</p> <p>I have been trying to track the package since the beginning but their tracking is no longer working. I opened a support ticket for this but to date, no reply.</p> <p>I was then asked to upload a commercial invoice. Now this is quite rediculous as many American online retailers do not offer this. They simply send you an email with the details on it which is good enough for US customs but SA customs doesnt accept this.</p> <p>I had to make special arrangements with the supplier in the US to make me an invoice that makes our customs happy. they found this to be an odd request, but since they look after their customers there, they honoured my request.</p> <p>Now I tried uploading the invoice. not possible. Website broken. I eventually phoned them after my support requests went unanswered. The lady told me to email it to her and she would sort it out.</p> <p>Skip forward a couple of days and I get a request for my importers code. Surely if I was an importer I wouldn't be using a service like this? anyway, they were happy to take my ID number instead. After sending it to them, I received the same email the following day. When I rep**** saying that I had already sent it I was greeted with a "I didnt get it, so send it. I cant proceed without it." not even the scripted **** apology. It was my fault it seems.</p> <p>Now a couple of days later (I needed this by friday past btw) I got an email saying that the package had cleared customs and that I need to log on and make payment for the shipping costs. Again, I tried but was unable to since the website DOES NOT WOR****</p> <p>I phoned them this morning and the guy told me that he was told that their website had been experiencing technical difficulties this morning. I explained to him that this had been going on for about 2 weeks, not just today. He apologized in a confused tone, informed me that he would follow up and phone me back.</p> <p>Well I am still waiting. I have now sent an email to the original people I spoke to and I await their reply.</p> <p> </p> <p>What a disgraceful display of customer service. I have sent numerous support requests via their website but no replies. Surely I am not the only one dealing with this?</p>