No Customer Service

I run a small business and have been using Aramex store to door service to courier products to customers. There is a place on the waybill to write special instructions, and I always write "Fragile - be careful", as my products contain glass. There was an incident where an order was delivered to my customer shattered.

I opened the Aramex website and tried to find an email address to submit a complaint - nothing to be found. I opened the chat bot and asked for an email address to submit a complaint - no response from the bot. Six days later, I received an email from "HA" at Aramex saying to please submit my complaint to that address. I submitted the complaint and have received no response (it is now 23 days after I sent the email complaint and 29 days after attempting to chat to the bot on the website).

I am disgusted by the lack of customer service. Aramex South Africa needs to pull their pants and get their act together.