No Customer Service

I have now had a bad experience with this company for the second time within a time frame of 4 months. After sending a dropbox parcel from Cape Town to Bloemfontein, it was expected that the parcel be delivered the following day, during the morning. Only after have inquired from the Cape Town office, with no assistance ( i requested the lady at the switchboard Zaakira to take my number and ask Fritz to call me. Till now, no response from him or anyone at Cape Town offices. It seems like clientele or complaints is not for him to deal with or he is bigger than the company). I then phoned the Bloemfontein offices to inquire, but what a shocker, dealing with a lady by the name of Jana.

Upon my inquiry and her negative attitude, she told me to hold on. Over the phone, i could hear her phoning some one, unknown to me, but the language used was something from another world. Swearing from the start to the end and unfortunately, i will not use that type of language on this platform, but believe me and I'm not exaggerating, not even a sailor could go that low. I don't know if she did not realize that she still had some one else on another line, but certainly, not a ambassador your company would like to have. This also includes this Fritz, not returning calls.

Certainly, not a company to use to courier your goods as these individuals does not care about customer service.