ER
Evan R
1 reviews | Active since Jun 2010
24 Nov 2015, 09:55
No customer service
I have been trying to get hold of a parcel that has been kept at customs since Saturday morning (21st of November 2015).<br> <br> Aramex's track and trace activity stated that the parcel is \Held in Customs - Awaiting Customer Instructions"I have been in contact with Aramex ever since then to try and get hold of my parcel.<br> <br> Aramex Tshwane refers me to Aramex Johannesburg ***) and Aramex Johannesburg simply refers me to Customs on numbers that don't work *** and ***). I have phoned *** 21 times (every time the line is busy)"
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Aramex South Africa's replyOfficial
24 Nov 2015, 10:44Hello evandtroux,
Thank you for taking the time to share your comments with us.
Please accept our apologies on how your enquiry was handled, we will address this internally.
As per our telephone conversation we are investigating the status of the parcel with our imports team and will get back to you as soon as possible.
Thank you for allowing us the opportunity to rectify this incident .
Kind Regards
Tshegofatso Dubula
Thank you for taking the time to share your comments with us.
Please accept our apologies on how your enquiry was handled, we will address this internally.
As per our telephone conversation we are investigating the status of the parcel with our imports team and will get back to you as soon as possible.
Thank you for allowing us the opportunity to rectify this incident .
Kind Regards
Tshegofatso Dubula
Aramex South Africa's reply24 Nov 2015, 10:44
Official
Hello evandtroux,
Thank you for taking the time to share your comments with us.
Please accept our apologies on how your enquiry was handled, we will address this internally.
As per our telephone conversation we are investigating the status of the parcel with our imports team and will get back to you as soon as possible.
Thank you for allowing us the opportunity to rectify this incident .
Kind Regards
Tshegofatso Dubula
Thank you for taking the time to share your comments with us.
Please accept our apologies on how your enquiry was handled, we will address this internally.
As per our telephone conversation we are investigating the status of the parcel with our imports team and will get back to you as soon as possible.
Thank you for allowing us the opportunity to rectify this incident .
Kind Regards
Tshegofatso Dubula