NO CUSTOMER CARE - NO PROTECTION - DO NOT BE FOOLED!!!

Shockingly terrible customer service! In fact CUSTOMER service does not exist for Aramex Global Shopper! I have ordered a TIME SENSITIVE item on the 2nd of December 2020. It got delivered to JHB Aramex 12th of December 2020. One month later on the 18tb of January 2021 I started making enquiries. This carried on unanswere on all of their so called communication platforms until I phoned them on the 8th of Fabruary 2021. I held the line for 9min before someone answered (have got a screenshot of this!). Lodged my complaint to a person, who up to this day, 7 March 2021, has still not returned to me. 2 weeks later I phoned again, spoke to a new person - again no solution no feedback! Only when I sent a rude email stating I had enough of them *****ING from their customers I got a reaction last week. Still no solution!!! In fact NOW 3 months later they are sending me a first ever update saying "Pay you import duties and taxes" - for a package totally waisted by their professional incompetance and negligence!!! They do not give a damn about your package or you as a customer! And do not think you have AGS PROTECT - because that does not even exist! I have been demanding since February that my package costs be recovered by the so called "you are protected" scheme, but not a single one of the invalides I have made contact with can complete the process to have my loss recovered! Try DHL for professional service and actually caring for Customers!