No communication for ongoing delivery.

Aramex have dissapointed to deliver our package a few times. We ordered a package on Amazon on 1 September. They told us we can expect it by 19 September. It only reached Customs on 30 September. On 1 October it was shipped by the carrier facility and went out for delivery on 2 October - NOTHING came. At 21h00 we received an update stating that a delivery had been attempted at 20h50. Our tracker also says under the supposed shipping date that a delivery was also attampted on Wednesday October 2nd at 18h47. It wasn't. It has been saying every day since, that it is out for delivery, but nothing has arrived as of yet. No contact was made around the "attempted delivery". There is also no way for us to contact the courier as they do not provide us with any contact details (NO cellphone / email / head office). We don't know if our package will ever arrive. We cannot plan our lives around a "maybe it will come today" - please give us a time slot.