No clue on where the parcel is

On Tuesday the 30th of January we posted a parcel in one of your boxes at Pick 'n Pay New Redruth at around 11:00. The parcel is destined for Somerset Wes. By Wednesday evening your online system did not register the parcel. We phoned at 17:30 and were told that the parcel is going down to Cape Town on the next flight. On Thursday morning we received a call from the delivery person that he is at OUR gate. We went to the gate and saw nobody. By 17:30 we could still not track the parcel online and phoned - the response was than an email will be sent to investigate. The parcel was in Stellenbosch en route for delivery. This morning we received a call from a lady in Edenvale.... she has the parcel! How on this planet can you tell me the one moment that the parcel is in Stellenbosch and 30 minutes later a lady phones from Edenvale stating she has the parcel. There is a difference of over 1000km! Can someone please tell us where this parcel is?