No client care at all

Aramex service is starting to become a problem, suppliers should stop using them.

In one week 2 of my parcels were incorrectly delivered. The one parcel has my name, surname, number and address but delivered at a hospital which I don’t even work at. No courier paper was given to the receiver. The receiver was nice enough to open the box, got the invoice and called me to five me my parcel. This is thousands of rands of stock and Aramex couriers are making mistakes like this. To me this is pure laziness of the driver.

Second parcel the driver calls me and I arrange collection for someone to be at my address as I was busy with training. The following day when I got home to open it, it was not my parcel. I check the waybill details it is someone totally different parcel. Delivered at my address but waybill address is someone else. Different name, surname, address and number.

Today I spoke to an agent to help as Aramex is so useless not to have customer service over weekends. It takes more than an hour for an agent to reach me on the WhatsApp line. Gave all information for them to check. Tsepho doesn’t even read properly what I tell him what my frustration is. The problem wasn’t even sold and he decided to close the case. Still I have someones parcel. Really useless they don’t care about client parcels. People should not use them. Companies from which we buy should not use them.